pagcor casino Privacy Policy

01Information We Collect

pagcor casino collects personal information from you at different stages of your interaction with the platform. The categories of information we collect include the following:

Account Registration

When you create an account, we collect your full name, date of birth, email address, mobile phone number, and the password you set for your account. This information is required to create and identify your account.

Identity Verification (KYC)

Before your first withdrawal is processed, we collect a copy of a valid government-issued photo identification document and proof of your current address. This is a standard identity verification step applied to all accounts. We may request additional documents in specific circumstances, such as when a large withdrawal is requested or when account activity warrants review.

Financial Transactions

We collect transaction records for all deposits and withdrawals, including amounts, timestamps, and the payment channel used. For withdrawals, we collect your nominated bank account details, GCash number, or Maya account number, as applicable.

Platform Activity

We record your gameplay activity, betting history, session duration, and platform navigation data. This data is used for account management, dispute resolution, fraud detection, and improving the platform experience.

Device and Technical Data

When you access the platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type, and session timestamps. This data helps us maintain platform security and diagnose technical issues.

02How We Use Your Information

The personal information we collect is used for the following purposes:

We do not use your personal information for purposes that are unrelated to operating your pagcor casino account and delivering the services you have registered for. We will not send you marketing communications from third-party brands using your contact details.

03Sharing of Information

pagcor casino does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below:

• Payment processors: Your financial transaction details are shared with the payment services used to process your deposits and withdrawals, including Philippine banking partners and e-wallet infrastructure providers.
• Identity verification services: KYC documents may be processed by a third-party identity verification service operating on our behalf. These partners are bound by confidentiality obligations and may only use your data for verification purposes.
• Legal and regulatory requirements: We may disclose your information when required to do so by applicable Philippine law, court order, or legitimate request from a law enforcement authority.
• Fraud prevention: In cases of suspected fraud, money laundering, or other financial crime, relevant account data may be shared with appropriate authorities or financial intelligence bodies.
• Platform infrastructure: Service providers who assist in hosting, maintaining, and securing the platform may have access to technical data as part of their contracted services.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties maintain appropriate confidentiality and security standards.

04Data Security

We apply a range of technical and operational security measures to protect your personal information from unauthorised access, disclosure, alteration, and loss.

• All data transmitted between your device and the pagcor casino platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account logins are protected by OTP (one-time password) verification sent to your registered mobile number.
• The mobile app supports biometric authentication as an additional account security layer.
• Access to personal data within our internal systems is restricted to authorised personnel on a need-to-know basis.
• We conduct periodic reviews of our security practices to identify and address potential vulnerabilities.

05Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to fulfil our legal and compliance obligations. Specific retention periods depend on the category of data:

• Account registration data is retained for the duration of your account and for a period after closure as required by applicable law.
• KYC and identity verification documents are retained for the period required under relevant financial and anti-money-laundering regulations.
• Transaction records are retained for the legally required period applicable to financial records in the Philippines.
• Technical and session data is retained for a shorter period unless required for ongoing fraud investigation or legal proceedings.

When personal data is no longer needed for the purposes for which it was collected and no legal obligation requires its continued retention, we take steps to securely delete or anonymise it.

06Your Rights

As a registered player and data subject, you have rights in relation to your personal information. You may exercise any of the following rights by contacting our support team:

We will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can action them.

07Cookies and Tracking

The pagcor casino website and app use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. The types of cookies we use include:

• Essential cookies: Required for the platform to function — including session management, login persistence, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which pages are visited most, and where issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: Store your platform settings such as display preferences and language selections.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform normally.

08Minors and Age Verification

pagcor casino is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is applied as part of the account registration and KYC process.

If we discover that personal data has been collected from a minor, we will take immediate steps to delete the relevant account and associated data. If you believe that a minor has registered an account on this platform, please contact our support team immediately.

09Changes to This Policy

pagcor casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The "Last updated" date at the top of this page will be revised whenever a material change is made.

For significant changes that affect how your personal data is used, we will notify registered players through the platform or by email to your registered address. Your continued use of the platform after a policy update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically. If you have questions about any update, contact our support team using the details on this page.

10Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our support team through the following channel: